







Return & Refund Policy
Please go through each deal carefully before buying it, it provides all the details about the services or the product you purchase. Customers have the liberty to return/replace an order depending on the product.
Mode of Refund
- Get your refund in eOURmart wallet as soon as the product reaches us. (Fastest)
- Refund via original payment mode for all prepaid orders.
- Refund in bank account for Cash on Delivery orders.
Refund Timing
Refund can take upto 10 days to get credited in your bank account. once refund is Initated by eOURmart it can take following time to get credited to your bank account. In case your refund is delayed, please connect with us on info@eourmart.com
UPI | 1-2 day |
Net Banking | 1-4 days |
Credit Card | 1-7 days |
Debit Card | 7- 10 days |
Sometimes refund can be delayed, actual refund date will be provided by our customer care specialist, once refund date is confirmed by our customer care specialist refund will be done as Scheduled.
Cancellations
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information,
You may cancel an order before the order has been shipped from our warehouse. After an order is shipped, then we will have to process the cancellation with our logistics partners. This takes about 24 hours, and in some cases, delivery attempts may also be made.
Once an order is delivered, we follow our return policy to determine further actions.
*Any return/replacement requests after the 7-Day return period will not be entertained.
For any further assistance, please contact our customer care team: +91 9811130634 or mail us on info@eourmart.com
All Rights Reserved to eOURmart (A to Z Overseas).
All disputes are subject to Delhi jurisdiction. Goods once sold will only be taken back or exchanged as per the eOURmart exchange/return policy.
Company shall not pay any charges for Legal Notices and will not entertain any legal notices for issues with the orders.
Damaged / Defective Item Policy
Do not accept damaged and tampered courier boxes, if not available at home please guide a person to check the box before accepting the same.
If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately for the Replacement. Please have your order number available when you contact Customer Service.
Customer Service: +91-9811130634
If you found the item in a defective condition, please feel free to contact the respective brand and the company of the product. You may also contact us to help you if needed.
For Customer Remorse
This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item.
In this case, a flat 15% charge will be deducted on product value and product courier charges as per actual.
The Return Product must Comply with the following conditions:
- The item must be returned in new and unused condition, in the original boxes, and with all paperwork (this includes warranties), parts, and accessories to ensure full credit.
- “New and unused” means that there are no scratches, marks, or blemishes on the item.
- There are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way.
- We cannot accept a return of any item with any indication that it has been used.
-
It is advised that the return packets should be strongly and adequately packaged so that there is no damage to the product during transit.
The customer should send the product through a reputed courier service.
7 Day Free Returns and Exchange
- Clothing, Shoes, and Accessories
This category is eligible for a return within 7 days of delivery. You can exchange this item for a different size/color or return it for a full refund.
Please keep the item in its original condition, with the brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement. Non-Returnable Items like lingerie/socks/innerwear are non-returnable due to hygiene conditions.
However, in the unlikely event of a damaged, defective, or different item being delivered to you, we will provide a full refund or replacement if available.
We may contact you to determine the damage or defect in the product before issuing a refund/replacement.
Non-Returnable
- Wax candles, Wall stickers
- Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies, and Pet Grooming Aids
- Baby: Bathing and Accessories
- All inner apparel, socks, gym supporters, guards, swimsuits
- Fertilizers, Seeds, Live Plants
- Beauty, Health, and Groceries
- Health and Personal Care
- Personal Care Appliances
- Grocery and Gourmet
- Car Tires, Car Care, Chemicals and Fluids, Engine Oils
These Categories are non-returnable due to the consumable nature of the product. However, in the unlikely event of a damaged, defective, or different item being delivered to you, we will provide a full refund or a free replacement as applicable.
We may contact you to determine the damage or defect in the product before issuing a refund/replacement.
7 Days Replacement
- Books
- Mobiles, Computers
- Tablets, Laptops, Work Space, and Gadget Accessories
- Office and Stationery Supplies
- Printers, Networking Devices
- Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Headphones, Speakers, and Home Theaters
- All kitchen appliances
- Occupational Health and Safety Products
- Fashion/Imitation Jewelry, Eyewear, and Analog / Digital Watches
- Smartwatches/ Activity Tracker
- Software
- Pet – Habitats and Supplies, Apparel and Leashes, Training and Behavior Aids, Toys, Aquarium Supplies such as Pumps, Filters, and Lights
- Home Improvement
- Kitchen
- Toys and Baby Products
- Baby: Toys, Prams, Strollers, Carriers
- Sports, Fitness, and Outdoors
- Garden and Outdoors
- Shaving and Hair Removal
- Health and Personal Care
- Personal Care Appliances
- Car, Motorbike, and Industrial
- Fasteners, Food Service Equipment, and Supplies
These Categories are eligible for a free replacement, within 7 days of delivery, in the unlikely event of damaged, defective, or different items delivered to you.
Please keep the item in its original condition, with the brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to determine the damage or defect in the product before issuing a replacement.
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FAQ's
Know about eOURmart
Answer: eOURmart.com is based in Sadar Bazar, New Delhi 110006 (INDIA)
Answer: Sadar Bazar, a wholesale market established 150 years ago, is a place where almost all manufacturers and even companies from overseas sell their products.
Answer: YES, eOURmart.com has two physical address in Sadar Bazar, Delhi. Also given on website.
Google Map: https://goo.gl/maps/6FJPR8gK1tBvhnoF8
Answer: eOURmart.com is a website of A to Z Overseas which is in business since 2001 with Registered office & warehouse self owned properties. The Business is Registered with GST, DGFT, FICCI, Income Tax, India Post,
Also registered with IndiaMart, Trade India, Exporters India. Verified with GOOGLE as Business & Shopping Partner.
Registered trademark EOUR. Last not the least the Promoter of the Business has 35 Years Experience in Manufacturing, Export, Import , Wholesale & Retail Trading.
- Self Financed
- Self Owned Premises.
- Direct Buy from Manufacturer or Distributor.
- Very Low Running Cost
- Most important the website is for Job Creation, Not Profits.
- Stock and Sell Products, No Dropshipping.
- Website Prices are based on Turnover not High Margins.
- No Middle Men, No commission.
If your parcel is Small and Lightweight
- Delhi -NCR- 2-3 Days
- Nearby states- 3-5 Days
- Metro Cities- 3-5 Days
- Rest of India - 5-7 Days
If your parcel is Heavy and Bulky
- Delhi-NCR- 3-4 Days
- Nearby States- 4-6 Days
- Metro Cities- 4-6 days
- Rest of India - 6-9 days
From the Dispatch Date which is about 12-24 hours after we receive the order.
Answer: Cash on Delivery is only provided on the product NOT on shipping charges.
Example: You want to buy a product costing R-500/- and the shipping charges are Rs 40/-
To avail Cash on Delivery, Pre pay the Delivery Charge eg: Rs 40/- Product Cost eg: Rs 500/- will be Paid by Cash on Delivery.
Answer: We have tried and tested Complete Cash on Delivery
- Loss of shipping charges is the major reason.
- Loss on packing, as fresh packing again.
- Loss of time repacking, keeping records, keeping accounts.
Out of 10 Website 9 websites close their online business due to loss on Cash on Delivery.
Answer: We consider the buyer as genuine and vice versa the buyer will trust eourmart as genuine, mutual trust is important. By any chance the parcel is not taken by the buyer it will come back to eOURmart.com But the shipping company will charge for shipping charges.Accordingly by trusting each other all goes well.
Example: Buyer ordered a product of 500/- and prepaid 40/- shipping charges.
In any case, whatsoever may be the reason the parcel is not received by the buyer and comes back to the eOURmart.com
In this case we have to pay shipping charges to shipping company
Our experience of not receiving goods by buyer most common.
- The delivery person calls pre delivery - NO call picked
- Delivery person goes to the address- NO one at home.
- Buyer refuses that he has changed his mind or has bought it.
Answer: Once the order is confirmed we deliver the parcel to the shipping Company within 12-24 working hours.
The Tracking ID will be Sent to the Buyer within 12-24 working hours
The rest of the work is for the shipping company. Our shipping partner Is India Post.
After 36-48 working hours the buyer can track the movement of their Parcel online on the given website of india post - indiapost.gov.in
Once the parcel reaches buyers nearby post office, a message will be Sent by the indiapost to the buyer.
Within 24 hours the postman will come for delivery.
READ THIS CAREFULLY: Our experience is that if buyers address is Not complete and he does not pick the calls of the Postman or house Locked. The post office keeps the parcel with them for maximum 1-2 Days.
OUR SUGGESTION WHICH IS SUCCESSFUL HERE: Once you (buyer) has seen tracking id which states that the parcel Have reached the nearby post office,wait for 24 hours and after that Approach the post office by call or self visit.We receive calls stating that we (buyers) have not received the parcel yet, mostly from small towns and villages.and as suggested they visited the post office and they got the reason with proof that they were approached by the postman.Mostly buyers got the parcels.
Pay Balance Amount to the postman while receiving a Cash on Delivery Order.
Answer: Not to worry the parcel will be resend once it reaches back to eOURmart.com. Shipping charges will be borne by the buyer. As whatsoever be the reason it is coming back due to Non Delivery. India Post gives the reason on the Tracking Page.
Answer: Branded products warranty and guarantee is from the company Eourmart.com is not liable for any branded products. for Branded products kindly check and buy if nearby you have Service center of that particular brand and product
Example: Buyer receives a product with any minor or major issue MI Redmi Mobile- kindly call service center mentioned on Box or website of the mobile company.
eOURmart.com is a website for several products but not a service center for any branded products. The right place will be the product service center.we would suggest the buyers if nearby you do not have a service center for your required branded product kindly avoid and go for the product which has a service center nearby.
Delivering Happiness All India
We cover more than 150,000+ Indian Pincodes
Usually, we dispatch items within 24 hours after verification, Sometimes it can be delayed due to unavoidable situations, currently, we are not providing an estimated delivery date, our team is working on it to provide you exact delivery date, once it gets activated it will be displayed on all products. being a startup some of the orders might get delayed but we are working our level best to provide you fastest delivery.
Wherever you’re from in India, we deliver there. Partnering with various courier partners, we take all the efforts to bring it to your doorstep, no matter where you live in India.
We usually take 2 to 6 days to deliver the product depending on your location.
Shipping Rates
Shipping rates vary from Rs 25/ KG to Rs 106/ KG depending upon the delivery location from Delhi.
If Your Order Does Not Arrive On Time
If your order does not arrive within the specified delivery timeframe, please let us know. Tracking information is provided via email for all orders. On occasion, orders may be delivered to a person other than yourself. This may include a family member, neighbor, co-worker, or property manager. If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us.
For any further assistance, please call +91 9811130634 or write to us at info@eourmart.com
Easy Return & Exchange
7 Days Replacement
Read Return Policy
Please go through each deal carefully before buying it, it provides all the details about the services or the product you purchase. Customers have the liberty to return/replace an order depending on the product.
Mode of Refund
- Get your refund in eOURmart wallet as soon as the product reaches us. (Fastest)
- Refund via original payment mode for all prepaid orders.
- Refund in bank account for Cash on Delivery orders.
Refund Timing
Refund can take upto 10 days to get credited in your bank account. once refund is Initated by eOURmart it can take following time to get credited to your bank account. In case your refund is delayed, please connect with us on info@eourmart.com
UPI | 1-2 day |
Net Banking | 1-4 days |
Credit Card | 1-7 days |
Debit Card | 7- 10 days |
Sometimes refund can be delayed, actual refund date will be provided by our customer care specialist, once refund date is confirmed by our customer care specialist refund will be done as Scheduled.
Cancellations
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information,
You may cancel an order before the order has been shipped from our warehouse. After an order is shipped, then we will have to process the cancellation with our logistics partners. This takes about 24 hours, and in some cases, delivery attempts may also be made.
Once an order is delivered, we follow our return policy to determine further actions.
*Any return/replacement requests after the 7-Day return period will not be entertained.
For any further assistance, please contact our customer care team: +91 9811130634 or mail us on info@eourmart.com
All Rights Reserved to eOURmart (A to Z Overseas).
All disputes are subject to Delhi jurisdiction. Goods once sold will only be taken back or exchanged as per the eOURmart exchange/return policy.
Company shall not pay any charges for Legal Notices and will not entertain any legal notices for issues with the orders.
Damaged / Defective Item Policy
Do not accept damaged and tampered courier boxes, if not available at home please guide a person to check the box before accepting the same.
If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately for the Replacement. Please have your order number available when you contact Customer Service.
Customer Service: +91-9811130634
If you found the item in a defective condition, please feel free to contact the respective brand and the company of the product. You may also contact us to help you if needed.
For Customer Remorse
This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item.
In this case, a flat 15% charge will be deducted on product value and product courier charges as per actual.
The Return Product must Comply with the following conditions:
- The item must be returned in new and unused condition, in the original boxes, and with all paperwork (this includes warranties), parts, and accessories to ensure full credit.
- “New and unused” means that there are no scratches, marks, or blemishes on the item.
- There are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way.
- We cannot accept a return of any item with any indication that it has been used.
-
It is advised that the return packets should be strongly and adequately packaged so that there is no damage to the product during transit.
The customer should send the product through a reputed courier service.
7 Day Free Returns and Exchange
- Clothing, Shoes, and Accessories
This category is eligible for a return within 7 days of delivery. You can exchange this item for a different size/color or return it for a full refund.
Please keep the item in its original condition, with the brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement. Non-Returnable Items like lingerie/socks/innerwear are non-returnable due to hygiene conditions.
However, in the unlikely event of a damaged, defective, or different item being delivered to you, we will provide a full refund or replacement if available.
We may contact you to determine the damage or defect in the product before issuing a refund/replacement.
Non-Returnable
- Wax candles, Wall stickers
- Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies, and Pet Grooming Aids
- Baby: Bathing and Accessories
- All inner apparel, socks, gym supporters, guards, swimsuits
- Fertilizers, Seeds, Live Plants
- Beauty, Health, and Groceries
- Health and Personal Care
- Personal Care Appliances
- Grocery and Gourmet
- Car Tires, Car Care, Chemicals and Fluids, Engine Oils
These Categories are non-returnable due to the consumable nature of the product. However, in the unlikely event of a damaged, defective, or different item being delivered to you, we will provide a full refund or a free replacement as applicable.
We may contact you to determine the damage or defect in the product before issuing a refund/replacement.
7 Days Replacement
- Books
- Mobiles, Computers
- Tablets, Laptops, Work Space, and Gadget Accessories
- Office and Stationery Supplies
- Printers, Networking Devices
- Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Headphones, Speakers, and Home Theaters
- All kitchen appliances
- Occupational Health and Safety Products
- Fashion/Imitation Jewelry, Eyewear, and Analog / Digital Watches
- Smartwatches/ Activity Tracker
- Software
- Pet – Habitats and Supplies, Apparel and Leashes, Training and Behavior Aids, Toys, Aquarium Supplies such as Pumps, Filters, and Lights
- Home Improvement
- Kitchen
- Toys and Baby Products
- Baby: Toys, Prams, Strollers, Carriers
- Sports, Fitness, and Outdoors
- Garden and Outdoors
- Shaving and Hair Removal
- Health and Personal Care
- Personal Care Appliances
- Car, Motorbike, and Industrial
- Fasteners, Food Service Equipment, and Supplies
These Categories are eligible for a free replacement, within 7 days of delivery, in the unlikely event of damaged, defective, or different items delivered to you.
Please keep the item in its original condition, with the brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to determine the damage or defect in the product before issuing a replacement.
Know about | eOURmart
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