FAQ's
Know about eOURmart
Answer: eOURmart.com is based in Gali Chule Wali, Sadar Bazar, New Delhi, Delhi 110006 (INDIA)
Answer: Sadar Bazar, a wholesale market established 150 years ago, is a place where almost all manufacturers and even companies from overseas sell their products.
Answer: YES, eOURmart.com has two physical address in Sadar Bazar, Delhi. Also given on website.
Google Map: https://goo.gl/maps/6FJPR8gK1tBvhnoF8
Answer: eOURmart.com is a website of A to Z Overseas which is in business since 2001 with Registered office & warehouse self owned properties. The Business is Registered with GST, DGFT, FICCI, Income Tax, India Post,
Also registered with IndiaMart, Trade India, Exporters India. Verified with GOOGLE as Business & Shopping Partner.
Registered trademark EOUR. Last not the least the Promoter of the Business has 35 Years Experience in Manufacturing, Export, Import , Wholesale & Retail Trading.
- Self Financed
- Self Owned Premises.
- Direct Buy from Manufacturer or Distributor.
- Very Low Running Cost
- Most important the website is for Job Creation, Not Profits.
- Stock and Sell Products, No Dropshipping.
- Website Prices are based on Turnover not High Margins.
- No Middle Men, No commission.
If your parcel is Small and Lightweight
- Delhi -NCR- 2-3 Days
- Nearby states- 3-5 Days
- Metro Cities- 3-5 Days
- Rest of India - 5-7 Days
If your parcel is Heavy and Bulky
- Delhi-NCR- 3-4 Days
- Nearby States- 4-6 Days
- Metro Cities- 4-6 days
- Rest of India - 6-9 days
From the Dispatch Date which is about 12-24 hours after we receive the order.
Answer: Cash on Delivery is only provided on the product NOT on shipping charges.
Example: You want to buy a product costing R-500/- and the shipping charges are Rs 40/-
To avail Cash on Delivery, Pre pay the Delivery Charge eg: Rs 40/- Product Cost eg: Rs 500/- will be Paid by Cash on Delivery.
Answer: We have tried and tested Complete Cash on Delivery
- Loss of shipping charges is the major reason.
- Loss on packing, as fresh packing again.
- Loss of time repacking, keeping records, keeping accounts.
Out of 10 Website 9 websites close their online business due to loss on Cash on Delivery.
Answer: We consider the buyer as genuine and vice versa the buyer will trust eourmart as genuine, mutual trust is important. By any chance the parcel is not taken by the buyer it will come back to eOURmart.com But the shipping company will charge for shipping charges.Accordingly by trusting each other all goes well.
Example: Buyer ordered a product of 500/- and prepaid 40/- shipping charges.
In any case, whatsoever may be the reason the parcel is not received by the buyer and comes back to the eOURmart.com
In this case we have to pay shipping charges to shipping company
Our experience of not receiving goods by buyer most common.
- The delivery person calls pre delivery - NO call picked
- Delivery person goes to the address- NO one at home.
- Buyer refuses that he has changed his mind or has bought it.
Answer: Once the order is confirmed we deliver the parcel to the shipping Company within 12-24 working hours.
The Tracking ID will be Sent to the Buyer within 12-24 working hours
The rest of the work is for the shipping company. Our shipping partner Is India Post.
After 36-48 working hours the buyer can track the movement of their Parcel online on the given website of india post - indiapost.gov.in
Once the parcel reaches buyers nearby post office, a message will be Sent by the indiapost to the buyer.
Within 24 hours the postman will come for delivery.
READ THIS CAREFULLY: Our experience is that if buyers address is Not complete and he does not pick the calls of the Postman or house Locked. The post office keeps the parcel with them for maximum 1-2 Days.
OUR SUGGESTION WHICH IS SUCCESSFUL HERE: Once you (buyer) has seen tracking id which states that the parcel Have reached the nearby post office,wait for 24 hours and after that Approach the post office by call or self visit.We receive calls stating that we (buyers) have not received the parcel yet, mostly from small towns and villages.and as suggested they visited the post office and they got the reason with proof that they were approached by the postman.Mostly buyers got the parcels.
Pay Balance Amount to the postman while receiving a Cash on Delivery Order.
Answer: Not to worry the parcel will be resend once it reaches back to eOURmart.com. Shipping charges will be borne by the buyer. As whatsoever be the reason it is coming back due to Non Delivery. India Post gives the reason on the Tracking Page.
Answer: Branded products warranty and guarantee is from the company Eourmart.com is not liable for any branded products. for Branded products kindly check and buy if nearby you have Service center of that particular brand and product
Example: Buyer receives a product with any minor or major issue MI Redmi Mobile- kindly call service center mentioned on Box or website of the mobile company.
eOURmart.com is a website for several products but not a service center for any branded products. The right place will be the product service center.we would suggest the buyers if nearby you do not have a service center for your required branded product kindly avoid and go for the product which has a service center nearby.
Delivering Happiness All India
We cover more than 150,000+ Indian Pincodes
Usually, we dispatch items within 24 hours after verification, Sometimes it can be delayed due to unavoidable situations, currently, we are not providing an estimated delivery date, our team is working on it to provide you exact delivery date, once it gets activated it will be displayed on all products. being a startup some of the orders might get delayed but we are working our level best to provide you fastest delivery.
Wherever you’re from in India, we deliver there. Partnering with various courier partners, we take all the efforts to bring it to your doorstep, no matter where you live in India.
We usually take 2 to 6 days to deliver the product depending on your location.
Shipping Rates
Shipping rates vary from Rs 25/ KG to Rs 106/ KG depending upon the delivery location from Delhi.
If Your Order Does Not Arrive On Time
If your order does not arrive within the specified delivery timeframe, please let us know. Tracking information is provided via email for all orders. On occasion, orders may be delivered to a person other than yourself. This may include a family member, neighbor, co-worker, or property manager. If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us.
For any further assistance, please call +91 9811130634 or write to us at info@eourmart.com
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